all i needed to do was pay my bill over the phone. the automated voice read me the confirmation number, then said "one moment, while i connect you to an operator".
"but, i don't want to talk to an operator. i just paid my bill."
"i said 'ONE MOMENT, PLEASE'."
then, the automated voice disconnected and transferred my call to a male operator with a southern accent.
"how can i be of service to you today?"
"i don't need to talk to you. i just paid my bill and the automated system sent me to you."
"mr. talbot, can i get the last four digits of your social security number?"
"xxxx."
i heard the tapping on the keyboard.
"thank you, mr. talbot. have a nice day!"
DIAL TONE.
i hung up the phone and paced the room. maybe they're involved with the Illuminati or Nigeria.
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